Support

Help with ambofit, your subscription and your data.

Contact

Write to us:

support@ambofit.com

We read every message and usually reply within two business days. Please include your iPhone model and the ambofit version (at the bottom of ambofit’s settings). Du kannst uns auch auf Deutsch schreiben.

ambofit is made by Christian Kau, Brunnenstraße 121, 53332 Bornheim, Germany (Legal Notice).

Subscription

How do I cancel my subscription?

Open Settings on your iPhone, tap your name, then Subscriptions → ambofit → Cancel Subscription. Cancel at least 24 hours before the current period ends to avoid the next charge; you keep access until then. Apple’s guide: Cancel a subscription from Apple.

How do I get a refund?

Apple handles all payments, so refunds go through Apple at reportaproblem.apple.com. We can’t issue refunds ourselves.

I subscribed, but ambofit is still locked.

Tap Restore purchases on the subscription screen, or in ambofit’s settings under Subscription. Make sure you’re signed in to the App Store with the Apple Account you subscribed with. If a purchase needs approval, for example through Ask to Buy, ambofit unlocks as soon as it’s approved. Still locked? Write to us.

How do I switch between Basic and Pro, or monthly and yearly?

In ambofit’s settings under Subscription, tap Upgrade to Pro or Manage subscription, or change it in your Apple Account subscriptions. Moving to Pro, or from monthly to yearly, applies right away and Apple refunds the rest of the old period proportionally. Moving to Basic, or from yearly to monthly, applies at the next renewal.

Can I get another free week?

The free week is for new subscribers. Apple grants it once per Apple Account across all ambofit plans.

Does my subscription work on all my devices?

Yes, on every iPhone signed in to the App Store with the same Apple Account.

Your data

How do I move my data to a new iPhone?

Sign in to iCloud with the same Apple Account and install ambofit. Your workouts, food log, weigh-ins and settings come back from your iCloud. ambofit’s settings show whether iCloud sync is on.

How do I export my data?

In ambofit’s settings, under Data, tap Export data. You get CSV files for Numbers or Excel with your workouts, food log and weigh-ins. Without a subscription, you find Export your data at the bottom of the subscription screen.

How do I delete my data?

Delete single entries in the app. To remove everything, delete ambofit from your iPhone and remove its iCloud copy in Settings → [your name] → iCloud → Manage Storage → ambofit → Delete Data. There is no copy of your workouts, meals or weight on our servers. More in the Privacy Policy.

Does ambofit work offline?

Yes. Logging workouts and foods, food search and all insights work without a connection. Looking up a new barcode and AI photo need internet.

Logging food

Where does the food data come from?

Over 7,000 foods come from the German Federal Food Key (BLS 4.0 by the Max Rubner-Institut) and are stored in the app. Barcodes are looked up at Open Food Facts and, for US products, in USDA FoodData Central.

A barcode isn’t found or its values look wrong.

Not every product is in Open Food Facts or USDA FoodData Central. Scan the nutrition label instead, or create the food yourself. You can also add or correct the product at openfoodfacts.org.

How does AI photo work, and what happens to my photo?

Take a photo of your meal, optionally add a note like “fried in butter”, and check the estimate before you log it. You can correct it up to twice. The photo and note go to our server and to Google Gemini for recognition and are not stored. Pro includes 10 AI photos a day, Basic 3 to try. Details in the Privacy Policy.

Good to know

  • Not medical advice. Calorie goals, macros and weight suggestions are estimates from what you enter. Talk to a doctor before starting a diet or a new training program, especially with a medical condition, during pregnancy or with a history of eating disorders.
  • AI photo gives estimates. Check foods and amounts before you log them. Pro includes 10 AI photos a day, Basic 3 to try; up to 2 corrections per photo within 60 minutes don’t count.
  • Terms: ambofit is licensed under Apple’s standard EULA for apps from the App Store.

Requirements and accessibility

ambofit runs on iPhone with iOS 18 or later. We want the app and this website to work for everyone, including with VoiceOver and larger text. If something doesn’t work for you, please tell us at support@ambofit.com.

Privacy Policy · Terms of Use (Apple EULA) · Legal Notice · Datenschutz · Impressum